Refund policy

Cancellations will be considered only if the request is made within 24 hours of placing an order wherein Kaashi Foods will take a decision on the cancellation request based on the current order status among other factors. For example, if the order has already been shipped, it will not be possible to cancel the order.

Refund/Replacement requests will be considered only if the request is made to the Kaashi Foods' team within 12 hours of receiving delivery of the item. The reasons for example could be an incorrect item was shipped, or the product has gone bad.

It is the responsibility of the customer to provide adequate information (including photographs) to help Kaashi Foods take a decision. There will be no refund if the taste of the product is not to the customer’s liking or if the customer thinks it is not good enough as long as the product is within expiry date.

In case of receipt of damaged product, please report the same to our Customer Service team within 12 hours of receipt of the shipment. The Customer should provide adequate information (including photographs) so Kaashi Foods can take it up. Kaashi Foods will provide refund/replacement to the customer in case of a positive decision.

For product replacements, the customer will be shipped a new packet of the same product. In case the same product is not available, an equivalent product will be shipped after discussion with the customer.

Kaashi Foods will usually process refunds within 1-3 business days after a refund request is approved. The request is then passed on to our Payment Gateway partner; they have advised it takes them 7-10 business days to process the refund.

To raise any concern please write to us at hi@kaashi.co